SubscriberBASE Enhances User Experience with Web-Integrated Support System
SubscriberBASE Inc. has launched a new member support system that offers improved communication between members and the company's member support department. The new system was developed after SubscriberBASE Inc. experienced a substantial growth in new memberships.


/Direct Marketing News Articles/ - May 15, 2008 - SubscriberBASE Inc. has launched a new web-integrated ticketing system, which provides more efficient communication between members and the company's member services department.

Membership Growth Explodes:

According to Incentive Program Administrator Daniel Carlberg, the decision to switch from traditional email support to a web-integrated system was made after the company experienced an explosive growth in new memberships.

"With the surge of new membership, came an increased volume of e-mails," said Carlberg. "As a result, we noticed that people's emails to us began taking longer to reach our inboxes. Also, our responses to support requests would sometimes end up in bulk folders, leaving people thinking we hadn't responded."

With its sudden growth, SubscriberBASE began looking for a more efficient system of member communication, prompting the implementation of a web-integrated support system.

New System Increases Efficiency:

The company's new web-integrated support system works much like a ticketing system, allowing members to sign up, login and directly communicate with member services, while eliminating email inefficiencies and increasing response times.

"We're proud to say that the new system has already decreased our average response time by almost 35%," said Carlberg.

According to Carlberg, member services has always tried to respond to support requests in a timely manner, and with the new web-integrated ticketing system, the average response time is now just 16 hours.

"Unlike with emails, the new support system appends a number to each ticket, allowing us to sort and respond to them chronologically," said Carlberg.

SubscriberBASE's member services department works diligently to ensure members have a positive experience and makes member satisfaction a top priority.

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Press Release Contact Information:

Michelle Hamel
SubscriberBASE, Inc.
Public Relations
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